Returns & Exchanges
At kpopalbums, we want you to be completely satisfied with your purchase. If your items are damaged or incorrect, you may request a return or exchange within 14 days of delivery provided the items remain in their original, unopened packaging.
Contact Support
Email our customer service team with your order number and clear photos of the items and the shipping label to initiate your request.
Approval & Instructions
Once your request is reviewed, we will provide a return authorization and the specific warehouse address for your shipment.
Secure Packaging
Pack the items securely in their original condition, including all inclusions like photocards and posters, to ensure they are not damaged during transit.
Refund Processing
After we receive and inspect your returned package, your refund or exchange will be processed within 5-7 business days to your original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing